Sales
Requirements:
  • Proficiency in MS Office
  • Excellent knowledge of Sales and Marketing Strategies
  • Fast learner and passion for sales
  • Great Interpersonal skill
  • Self-motivated with a results-driven approach
  • Aptitude in delivering attractive presentations
  • B.Sc in Business Administration or related fields
  • Minimum of Second class upper
Network Operations
Job Description – Network Operations Engineer Key Deliverables

The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance of base stations and internal network Sitting within the NOC, the network team are responsible for managing and I nteract frequently with Technical Support, Managed Support, Service Provisioning and Sales teams and communicate ideas and information to people from a non-technical background. W e also work very closely with the Design and Engineering teams and as such need to have a good all-round understanding of networks and systems. Importantly, D evelop a solid understanding of produ cts and processes, join our call-out rota providing 24x7 support as well as covering both planned and unplanned out of hours work as required.

Key Responsibilities
  • Ensure stable and reliable network services (e.g. access points , service networks and core network).
  • Day-to-day network performance monitoring.
  • ...
  • Network troubleshooting and fault analysis; hardware troubleshooting and repair.
  • Resolution of trouble tickets and response; carrier interface and escalations.
  • Deployment and maintenance of network monitoring, analysis and reporting tools.
  • Application of configuration changes via our change control systems and processes.
  • Installation of network hardware and software.
  • Participate in a 24x7 call-out rota.
  • Monitor base station access points and routers​
  • Build base stations
  • Liaise with support/customer service teams with regards customer complaints and resolution
  • Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance in event of network downtime
  • Perform network equipment upgrade , installation and configuration
  • Provide active network surveillance, maintenance and fault management to ensure optimum uptime, network stability and security
  • Create and follow up on trouble tickets about network issues until resolution
  • Collate technical documentation and reports on network changes, events and configurations
  • Ensure that the base stations have 99% uptime by Target SLAS
Qualifications:
  • University degree or HND in engineering , computer science, information technology, or any other related discipline
  • An added advantage to have certifications , such as Network ing, Cisco Certified Network Professional (CCNP) ,Cisco Certified Network Associate (CCNA)
Field Services
Requirements:
  • B.Sc/HND in Engineering Computer Science, Information Technology or any related discipline (2.1 or upper credit)
  • Sound knowledge of networking (CCNA is an added advantage)
  • Good analytical and problem solving skills
  • Multi -Tasking capabilities
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP etc.
Job Description
  • Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
  • Provide post-installation education to client on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • The issues might include Bad LAN connection, slow internet, radio or router connectivity issues etc.
  • Ensure good customer relationship is maintained
Research & Development
Requirements:
  • Degree in Computer Science.
  • Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
  • Experience with JavaScript framework Reactjs (Must)
  • Backend development with Php and NodeJS
  • Familiarity with database technology such as MySQL, MongoDB.
  • Excellent verbal communication skills
  • Good problem solving skills.
Accounts
Requirements:
  • B.Sc and HND in Accounting or similar field
  • Professional certification in ACCA or ICAN will be added advantage
  • Must be proficient in the use of Microsoft Office and relevant accounting software
  • Self-driven individual with ability to work with minimum supervision
  • Good communication skills, both verbal and written
  • Deep knowledge of best practices in financial management
  • Ability to maintain the highest standards of ethics, confidentiality and professionalism
  • Strong time-management and organization skills
  • Ability to multi-task and work under pressuren
  • Attention to detail with a high level of accuracy
  • Analytical and problem solving skills
Business Development
Requirements:
  • A university degree in B.Com/Business, marketing, computer Science, IT Degree or equivalent qualification.
  • A minimum of 5 years relevant working experience in account management is essential
  • Experience in solution sales and relationship management or enterprise solution selling within a telecom company.
  • A good understanding of converged and networking technologies and services.
  • Proven successful account acquisition and development in a telecom environment- desirable
  • Demonstrated success in networking and relationship management skills.
  • Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations, technical sales
  • Ability to effortlessly communicate anywhere and with anyone
  • Healthy level of self confidence
  • The right sales outlook along with high level of self-motivation and self-accountability
ExpressWifi
Requirements:
  • BTech/B.Sc/HND in Engineering Computer Science, Information Technology or any related discipline (2.1 or upper credit)
  • Sound knowledge of networking (CCNA is an added advantage)
  • Good analytical and problem solving skills
  • Multi -Tasking capabilities
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, inverter/battery issues etc.
  • Elementary electrical connections knowledge will be an added advantage
  • Must be willing to work under stress with little or no supervision.
Job Description:
  • Responsible for installation and configuration of retailer’s access points (AP) devices at retailer’s locations.
  • Provide post-installation education to retailer on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • The issues might include Bad LAN connection, radio or router connectivity issues, etc.
  • Ensure good retailer/customer relationship is maintained.
Customer Support Representatives
Requirements:
  • Applicants must have at least a 2.1 or HND in Administration or related fields.
  • Sound knowledge of Customer management (ITIL is an added advantage)
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Applicant must have at 2-3 years working experience.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.
Job Description:
  • Receiving or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call centre team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
  • aking sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
Quality Assurance Analyst
Requirements:
  • First Degree in any discipline
  • A Master’s Degree or other professional qualification will be an added advantage
  • 1-3 years cognate experience
  • Knowledge of call center structures, policies, and procedures.
  • Knowledge of customer service and service level monitoring.
  • Knowledge of all Company’s full range of products.
  • Knowledge of regulations governing the management of products and services.
  • Knowledge of what constitutes effective service delivery.
Job Description:
  • Ensure that set standards on call and email handling are met and are handled with excellence.
  • Monitor all incoming/outgoing calls and provide regular feedback for training, coaching & mentoring.
  • Daily monitoring and evaluation of agents’ activities on all Contact Center channels (Emails, Telephone, Live chat etc.)
  • Deliver a consistent approach to standardizing customer interactions.
  • Train/coach agents to develop and imbibe excellent call handling skills.
  • Develop standard scripts for calls.
  • Plan and foresee potential business and operational risks. Initiate plans and actions to mitigate/protect the company.
  • Standardize and Co-ordinate outbound communication campaigns across all touch points by utilizing various methods (Personalized letters, email, SMS).
  • Prepare and submit bi-weekly and monthly call quality assessment reports for all agents.
Customer Service Manager
Job Brief:

Tizeti is looking for an experienced Customer Service Manager who will drive excellence in customer service and promote this idea through the organization. Manage customer service agents and monitoring their performance. The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customers expectation.

Responsibilities:
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and ensure problems are followed through to resolution
  • ...
  • Set clear goals and deploy strategies (procedures, policies and standards) that will be drive departments focus toward Tizeti’s mission
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s development and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets in terms of retention numbers, average handling time, average wait times etc.
  • Adhered to and manage the approved budget
  • Maintain an orderly work flow and team schedule
  • Anticipate and resolve customer service issues
  • Plans, monitors, appraises and review job contributions of team members.
Requirements:
  • B.Sc./BA (2.1) in Business Administration, Mass Communications or relevant field. MBA will be highly desirable.
  • A minimum of 5years proven work experience as a customer service manager, retail manager
  • Strong client facing and communications skills
  • Excellent knowledge of management methods and technique
  • Proficiency in English. Another language will be an added advantage.
  • Excellent in written and verbal communication skills
  • Ability to think strategically and to lead
  • Advanced troubleshooting, multi-tasking skills
  • Highly self-motivated
  • Customer focused for positive customer experience and resolution
Senior Business Development Lead
Job Brief:

Tizeti is looking for an experienced Senior Business Development Lead who will focus on growing businesses from both new customers and existing customers account, successfully manage the top tier client base and channels/reseller where applicable whilst selling additional products and services, minimize churn and maximise revenues with revenue growth being a ley performance indicator, obtain market intelligence to increase future win opportunity and adhere to sales processes including the use of approved application.

Key Responsibilities:
  • The Senior Business Development Lead will be responsible for managing their allocated accounts or sector on a day to day basis in their entirety to the extent that they:
    • Are the single point of contact for both the customer and Tizeti’s internal third parties who may need to communicate and deliver solutions to the customer
    • Responsible for building customer relationship
    ...
  • Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.
  • Develop new and existing relationships, at all levels, with contacts from the allocated account list.
  • Within allocated account base, effectively balance focus and time between suspects and prospects for continued development into winnable opportunities.
    • The Senior Business Development lead will take responsibility for ensuring that all opportunities are qualified to the point where it becomes appropriate to introduce Tizeti’s subject matter experts to the opportunity, which has been assessed for having a high probability of succeeding.
  • Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable.
  • Develop relevant high-level value propositions.
  • Identify winning strategies including working proposals, to win locally.
  • Analyses statistical data related to client’s business and industry to identify market trends for Tizeti products and services.
  • Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Tizeti products and services fit customer requirements.
  • Provide timely and accurate forecasting.
  • Take active participation in solution sales teams, working with appropriate colleagues to win complex new business.
  • Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.
  • Be responsible for modelling commercial propositions tailored to suit customers’ requirements whilst supporting Tizeti commercial principles.
  • Manage deals through commercial governance, demonstrating win strategy, and future revenue growth plan and account development opportunities.
  • Work with Line Manager to Agree and recommend financial targets per account.
  • Understand the competitive market and use knowledge to increase margin and total contract value.
  • Look for opportunities to up-sell and cross-sell into accounts.
  • To ensure that the A&R for these accounts is within the required target for Tizeti thus making the strategic segment P&L profitable.
  • Evaluates performance, risks in nominated accounts and revises plans where appropriate.
  • Build strong long-term relationships using a high and wide approach to contact strategy.
  • Key interface to customer, contributing to developing local contact strategy, providing strong one to one long term relationships with key decision makers. Prepare account briefings and guiding local interactions.
  • Understand the customer’s decision-making process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.
  • Secure, manage and deepen Tizeti customer relationship with the focus being to build Tizeti’s credibility and explore ways to present solutions to meet customer needs.
  • Work diligently with finance and customer support teams to ensure billing and customer service centres are supporting the nominated accounts.
  • Effectively manage numerous internal and external deadlines in order to respond to RFPs for deals.
  • Solution Selling - Understands customers’ needs, selling business value (ROI)
  • Initiating new business
Requirements:
  • A university degree in B. Com/Business, marketing, computer Science, IT Degree or equivalent qualification (2.1 equivalent).
  • A minimum of 5 years relevant working experience in account management is essential
  • Experience in solution sales and relationship management or enterprise solution selling within a telecom company.
  • A good understanding of converged and networking technologies and services.
  • Proven successful account acquisition and development in a telecom environment- desirable
  • Demonstrated success in networking and relationship management skills.
  • Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations, technical sales
Finance Manager
Job Brief:

Tizeti is looking for a reliable Finance Manager that will analyze every day financial activities and subsequently provide advice and guidance to upper management on future financial plans. The goal is to enable the company’s leaders make sound business decisions and meet the company’s objectives.

Key Responsibilities:
  • Provide financial reports and interpret financial information to managerial staff while recommending further courses of action.
  • Advise on investment activities and provide strategies that the company should take
  • Maintain the financial health of the organization.
  • ...
  • Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.
  • Develop trends and projections for the firm’s finances.
  • Conduct reviews and evaluations for cost-reduction opportunities.
  • Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.
  • Manage the preparation of the company’s budget.
  • Liaise with auditors to ensure appropriate monitoring of company finances is maintained.
  • Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.
Requirements:
  • Proven experience as a Financial Manager
  • Extensive understanding of financial trends both within the company and general market patterns
  • Proficient user of finance software
  • Strong interpersonal, communication and presentation skills
  • Able to manage, guide and lead employees to ensure appropriate financial processes are being used
  • A solid understanding of financial statistics and accounting principles
  • Minimum of 8years relevant experience
  • Working knowledge of all statutory legislation and regulations
  • Degree in Finance, Accounting or Economics
  • Professional qualification such as ACCA, ICAN, CFA or similar will be considered a plus
Human Resource Manager
Job Brief:

Tizeti is looking to hire an experienced HR Manager for the business. The role holder will be responsible for all HR activities such as reviewing and advising on HR policies and processes across the business, coordinating human resources administrative functions and providing support in delivering strategic Human Resources initiatives.

Key Responsibilities:
  • Provide support and participate with managers in the recruitment of new staff.
  • Plan, co-ordinate Internship work experience placements, ensuring that these meet the needs of the organizations as well as those of the student.
  • Develop strategies on staff motivation and retention
  • ...
  • Ensure that the Performance management/appraisal tool is measurable and objective and conducted fairly.
  • Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
  • Establish and maintain appropriate systems for measuring necessary aspects and effectiveness of staff training and development
  • Make recommendations on a cost-effective management development programme to support the company’s people management strategy.
  • Develop succession planning strategy necessary for continuity of every role in the company.
  • Responsible for cascading the departmental objectives into task for the associates and also conducting appraisals when appropriate.
  • Provides day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
  • Review and Ensures that the company policy is updated adequately.
  • Ensures that all staff has a good understanding of the company policy and HR procedures.
  • Implement and maintain HR procedures to ensure effective, fair and consistent management of staff throughout the organization.
  • Provide advice and guidance on individual employee relations cases, ensuring that these are well managed and meet the requirements of the Company policies, best practice and employment legislation
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance e.g. Nigeria Labour Law, International Labour Organization (ILO).
Requirements:
  • Good first degree in Business Administration, Finance or relevant discipline
  • Possession of a higher degree(s), such as M.Sc., MBA, is desirable
  • Minimum of Seven (7) years’ relevant experience
  • Managerial capacity in a similar role, preferably in a multinational FMCG environment
  • Strong strategic orientation, interpersonal
  • Strong operational orientation
  • Creativity in facilitating workshops and presenting complex matters
  • Advanced use of Microsoft office tools (Excel, PowerPoint, Word)
  • Strong written, oral communication and presentation skills
Human Resource Personnel
Job Brief:

Tizeti is looking to hire an experienced HR Lead for the business. The role holder will report to the HR Manager and will be responsible for all HR activities such as reviewing and advising on HR policies and processes across the business and providing support in delivering strategic Human Resources initiatives.

Key Responsibilities:
  • Provide support and participate with managers in the recruitment of new staff.
  • Plan, co-ordinate Internship work experience placements, ensuring that these meet the needs of the organizations as well as those of the student.
  • Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
  • ...
  • Responsible for cascading the departmental objectives into task for the associates and also conducting appraisals when appropriate.
  • Provides day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
  • Review and ensures that the company policy is updated adequately.
  • Ensures that all staff has a good understanding of the company policy and HR procedures.
  • Implement and maintain HR procedures to ensure effective, fair and consistent management of staff throughout the organization.
  • Provide advice and guidance on individual employee relations cases, ensuring that these are well managed and meet the requirements of the Company policies, best practice and employment legislation
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance e.g. Nigeria Labour Law, International Labour Organization (ILO).
Requirements:
  • Good first degree in Business Administration, Finance or relevant discipline
  • Minimum of Seven (7) years’ relevant experience
  • Excellent interpersonal skill
  • Strong operational orientation
  • Creativity in facilitating workshops and presenting complex matters
  • Advanced use of Microsoft office tools (Excel, PowerPoint, Word)
  • Strong written, oral communication and presentation skills
Alumni Recruitment
Job Brief:

Tizeti is looking to hire experienced Alumni (Ex-Tizeti Staff) to fill the following positions below.

  • Sales Personnel/Lead
  • Network Operations Engineer Personnel/Lead
  • Field Services Personnel/Lead
  • Research and Development Personnel/Lead
  • Finance Personnel
  • HR Personnel/Lead
  • Admin Personnel/Lead
  • Procurement Personnel/Lead
  • Business Development Personnel/Lead
  • Expresswifi Team Personnel/Lead
  • Customer Service Personnel/Lead
  • Quality Assurance Analyst Personnel/Lead
  • WifiCall Personnel/Lead
Chief Marketing Officer - CMO
Job Brief:

We are looking for an experienced Chief Marketing Officer (CMO) to oversee all marketing operations for the company and develop our marketing strategy and vision. You will be in charge of a team of enthusiastic marketing professionals and will direct our marketing efforts toward great success.

Responsibilities:
  • Defining market strategies to support the company’s overall strategies and objective
  • Develop a feasible marketing plan for the department and oversee the day-to-day implementation
  • Plan and organize marketing functions and operations (Product development , Branding, Communications etc.) and ensure they project the company’s unique voice.
  • ...
  • Design and co-ordinate promotional campaigns, PR and other marketing effort across channels
  • Oversees the company media relations on social media (Twitter, Facebook, Instagram)
  • Build a highly effective team of marketing professionals
  • Create a solid network of strategic partnerships
  • Maximizing opportunities for online revenue generation through multiple channels
  • Ensuring the CRM and all marketing software are up to date and fit for purpose
  • Streamlining marketing process to realise cost savings across the department
  • Listening to trends of the market and directing the market research efforts of the company
Requirements:
  • Proven experience as a Chief Marketing Officer
  • Outstanding communication (written and verbal) and interpersonal abilities
  • Advanced analytical and problem solving skills.
  • A leader with both creative and analytical capabilities
  • Ability to apply marketing techniques over digital (e.g social media) and non-digital (e.g press) channels
  • Experienced in sales management, marketing and business development
  • Possesses excellent time management skills and the ability to multi-task effectively
  • Exhibit Superior organizational skills and strategic planning abilities
  • B.Sc./BA in Business Administration , Marketing, Communications or relevant field. MBA will be a plus