Sales
Requirements:
  • Proficiency in MS Office
  • Excellent knowledge of Sales and Marketing Strategies
  • Fast learner and passion for sales
  • Great Interpersonal skill
  • Self-motivated with a results-driven approach
  • Aptitude in delivering attractive presentations
  • B.Sc in Business Administration or related fields
  • Minimum of Second class upper
Network Operations
Requirements:
    Qualifications:
  • University degree or HND in engineering , computer science, information technology, or any other related discipline
  • An added advantage to have certifications , such as Network ing, Cisco Certified Network Professional (CCNP) ,Cisco Certified Network Associate (CCNA)

  • Job Description – Network Operations Engineer Key Deliverables

    The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance of base stations and internal network Sitting within the NOC, the network team are responsible for managing and I nteract frequently with Technical Support, Managed Support, Service Provisioning and Sales teams and communicate ideas and information to people from a non-technical background. W e also work very closely with the Design and Engineering teams and as such need to have a good all-round understanding of networks and systems. Importantly, D evelop a solid understanding of produ cts and processes, join our call-out rota providing 24x7 support as well as covering both planned and unplanned out of hours work as required.

    Key Responsibilities
  • Ensure stable and reliable network services (e.g. access points , service networks and core network).
  • Day-to-day network performance monitoring.
  • Network troubleshooting and fault analysis; hardware troubleshooting and repair.
  • Resolution of t rouble ticket s and response; carrier interface and escalations.
  • Deployment and maintenance of network monitoring, analysis and reporting tools.
  • Application of configuration changes via our change control systems and processes.
  • Installation of network hardware and software.
  • Participate in a 24x7 call-out rota.
  • Monitor base station access points and routers​
  • Build base stations
  • Liaise with support/customer service teams with regards customer complaints and resolution
  • Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance in event of network downtime
  • Perform network equipment upgrade , installation and configuration
  • Provide active network surveillance, maintenance and fault management to ensure optimum uptime, network stability and security
  • Create and follow up on trouble tickets about network issues until resolution
  • Collate technical documentation and reports on network changes, events and configurations
  • Ensure that the base stations have 99% uptime by Target SLAS
Field Services
Requirements:
  • B.Sc/HND in Engineering Computer Science, Information Technology or any related discipline (2.1 or upper credit)
  • Sound knowledge of networking (CCNA is an added advantage)
  • Good analytical and problem solving skills
  • Multi -Tasking capabilities
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP etc.

  • Job Description
  • Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
  • Provide post-installation education to client on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • The issues might include Bad LAN connection, slow internet, radio or router connectivity issues etc.
  • Ensure good customer relationship is maintained
Research & Development
Requirements:
  • Degree in Computer Science.
  • Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
  • Experience with JavaScript framework Reactjs (Must)
  • Backend development with Php and NodeJS
  • Familiarity with database technology such as MySQL, MongoDB.
  • Excellent verbal communication skills
  • Good problem solving skills.
Accounts
Requirements:
  • B.Sc and HND in Accounting or similar field
  • Professional certification in ACCA or ICAN will be added advantage
  • Must be proficient in the use of Microsoft Office and relevant accounting software
  • Self-driven individual with ability to work with minimum supervision
  • Good communication skills, both verbal and written
  • Deep knowledge of best practices in financial management
  • Ability to maintain the highest standards of ethics, confidentiality and professionalism
  • Strong time-management and organization skills
  • Ability to multi-task and work under pressuren
  • Attention to detail with a high level of accuracy
  • Analytical and problem solving skills
Business Development
Requirements:
  • A university degree in B.Com/Business, marketing, computer Science, IT Degree or equivalent qualification.
  • A minimum of 5 years relevant working experience in account management is essential
  • Experience in solution sales and relationship management or enterprise solution selling within a telecom company.
  • A good understanding of converged and networking technologies and services.
  • Proven successful account acquisition and development in a telecom environment- desirable
  • Demonstrated success in networking and relationship management skills.
  • Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations, technical sales
  • Ability to effortlessly communicate anywhere and with anyone
  • Healthy level of self confidence
  • The right sales outlook along with high level of self-motivation and self-accountability
ExpressWifi
Requirements:
  • BTech/B.Sc/HND in Engineering Computer Science, Information Technology or any related discipline (2.1 or upper credit)
  • Sound knowledge of networking (CCNA is an added advantage)
  • Good analytical and problem solving skills
  • Multi -Tasking capabilities
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, inverter/battery issues etc.
  • Elementary electrical connections knowledge will be an added advantage
  • Must be willing to work under stress with little or no supervision.
Job Description:
  • Responsible for installation and configuration of retailer’s access points (AP) devices at retailer’s locations.
  • Provide post-installation education to retailer on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • The issues might include Bad LAN connection, radio or router connectivity issues, etc.
  • Ensure good retailer/customer relationship is maintained.
Customer Support Representatives
Requirements:
  • Applicants must have at least a 2.1 or HND in Administration or related fields.
  • Sound knowledge of Customer management (ITIL is an added advantage)
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Applicant must have at 2-3 years working experience.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.
Job Description:
  • Receiving or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call centre team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
  • aking sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
Quality Assurance Analyst
Requirements:
  • First Degree in any discipline
  • A Master’s Degree or other professional qualification will be an added advantage
  • 1-3 years cognate experience
  • Knowledge of call center structures, policies, and procedures.
  • Knowledge of customer service and service level monitoring.
  • Knowledge of all Company’s full range of products.
  • Knowledge of regulations governing the management of products and services.
  • Knowledge of what constitutes effective service delivery.
Job Description:
  • Ensure that set standards on call and email handling are met and are handled with excellence.
  • Monitor all incoming/outgoing calls and provide regular feedback for training, coaching & mentoring.
  • Daily monitoring and evaluation of agents’ activities on all Contact Center channels (Emails, Telephone, Live chat etc.)
  • Deliver a consistent approach to standardizing customer interactions.
  • Train/coach agents to develop and imbibe excellent call handling skills.
  • Develop standard scripts for calls.
  • Plan and foresee potential business and operational risks. Initiate plans and actions to mitigate/protect the company.
  • Standardize and Co-ordinate outbound communication campaigns across all touch points by utilizing various methods (Personalized letters, email, SMS).
  • Prepare and submit bi-weekly and monthly call quality assessment reports for all agents.